Can I also order by phone?

We are also happy to take your order over the phone. Please just contact our customer service.

What is the minimum order value?

There is generally no minimum order value at koffer.shop. Only when purchasing on account via our payment partner Ratepay is there a minimum order value of €50.

The item I want is already sold out: What can I do?

If your desired item is sold out, please contact our customer service. We will do our best to help you.

Where can I see my previous orders?

To view your previous orders, please log in to www.koffer.shop with your email address and password. In your customer account, under "Order history", you will find an overview of all previous orders.

How do I know if my order was placed correctly?

If you want to check whether your order was placed correctly, you can see this in the order confirmation we sent you by email. If you have set up a customer account, please log in to www.koffer.shop with your email address and password. You can access your order via the "Order history" section. There you will find all the orders you have placed. Do you have questions about your order or did you not place your order correctly? Then you can contact our customer service by email at info@koffer.shop or by phone (10 a.m. to 4 p.m.) at +49 (0) 8456-80807-0.

Can I cancel my orders if they have not yet been shipped?

Of course. Please contact our customer service for this.

I would like to change the delivery address for my order: is that still possible?

If you have chosen credit card, advance payment, PayPal or instant bank transfer as your payment method, a subsequent change of the delivery address is possible provided your order has not yet been delivered. To change the delivery address, please contact our customer service by email at info@koffer.shop or by phone (10 a.m. to 4 p.m.) at +49 (0) 8456-80807-0. Our service team will be happy to change the delivery address for you. When purchasing on account via our payment partner Ratepay, a subsequent change of the delivery address is generally not possible.

I have completed my order: what happens next?

After placing your order, you will receive an order confirmation by email, which will contain the items you have selected, your billing and delivery address, and the payment method you have chosen. If you have any questions, you can contact our customer service by email at info@koffer.shop or by phone at +49 (0) 8456-80807-0.

What advantages does a customer account at koffer.shop offer me?

The account offers you many advantages:

• You can currently view current orders and track delivery
• view a list of older orders
• Easily manage delivery addresses, payment methods and personal settings
• Manage Notes

How can I order from koffer.shop?

Shopping at koffer.shop is very easy: After you have put the desired items in your shopping cart, you can place your order using the "Checkout" button. We recommend setting up a customer account for this. As a new customer, you can set this up very easily during the ordering process and you will then be automatically logged in. If you already have a customer account, you can simply log in with your user data (email address and password). You will then be guided through the ordering process in three steps (address - payment method - confirmation) and can complete your order. We also offer orders without registering a customer account. To do this, click on "Continue without registration" in the registration form and follow the ordering process.

My registration doesn't work: What can I do?

Did you enter the correct email address and password? If you have forgotten your password, you can request a new one using the corresponding link.

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