Service & Help

You can find all information about our shipping costs here .

• Shipping within Germany takes 1-2 working days | Free from 50 € (under 5.95 € )
• In Europe & Switzerland: 3–7 working days | Shipping costs see here
• International deliveries: 5–10 working days | Shipping costs see here

✔ Express shipping possible (DE & EU)
✔ Delivery to packing stations with DHL

Track shipment: DHL Tracking

Did your package arrive damaged ? No problem!

• Have the damage confirmed directly by the delivery person or the post office.
• Document the damage to the package and the damaged goods with photos.
• Send us an email with a description of the damage and photos (info@koffer.shop) and we will take care of your request as quickly as possible.

Here you can access our returns portal.

• 30-day return policy
• free returns in Germany from 50 € order value
• Returns from abroad are to be borne by the customer
• Refund will be made within 5-7 days to the original payment method

➡ This is how the return works:

• Register returns in the returns portal & create DHL label
• Pack the item securely and enclose the return form
• Drop off your package at a DHL station or Packstation
• After receipt of the return, the refund will be made automatically

⚠ Please note: Only unused and undamaged items with the original label will be refunded.

1. Register the return in the returns portal and create a DHL label .
2. Pack goods securely , ideally in the original packaging.
3. Please enclose a return slip to ensure that the return is correctly assigned.
4. Send a parcel with DHL – via a branch, packing station or directly to the deliverer.
5. Once the return has been received, the refund will be made to the original payment method.

Important instructions:

• Only unused items with tags will be fully refunded.
• Multiple packages? Create a separate return label for each package.
• Shipments without postage paid cannot be accepted.

The refund will be made to the original payment method used.
Processing usually takes 5-7 working days after receipt of the return.

If you pay in advance or by bank transfer, please send us your bank details for the refund.

• There is a statutory warranty of two years .
• After this period, the manufacturer's warranty applies, the duration of which varies depending on the manufacturer.
• Damage caused by your own fault or during transport is excluded from the guarantee.

Complaints can be reported via the returns portal .

Upload the pictures of the damage directly to the returns portal . After checking, you will receive a DHL return label .
Repairs usually take about 2-4 weeks . If you are able to repair the device yourself, we will send you the appropriate replacement parts free of charge.

E-mail address for complaints: info@koffer.shop

✔️ Full control over your payment with Klarna:

• Purchase on account: Pay within 30 days of receipt of the goods.
• Installment purchase: Divide the amount into flexible or fixed monthly installments.
• Sofortüberweisung: Pay directly with your bank account.
• Direct debit: The amount will be automatically debited from your account.

You can find further information at: www.klarna.com/de/kundenservice .

✔️ Simply pay with your PayPal account and benefit from buyer protection.

• Immediate payment with your PayPal balance or a deposited bank account.
• Payment by credit card or direct debit is also possible without a PayPal account.
• Installment payment via PayPal: If available, the option will be displayed in the checkout.

For more information, please visit: www.paypal.com/de/webapps/mpp/home .

✔️ Complete your order in seconds with Apple Pay or Google Pay.

• No data entry required – pay conveniently with Face ID or fingerprint.
• Highest security – your card details are not stored.
• Available on iOS and Android devices .

Apple Pay is available for Apple users, Google Pay for Android users.

✔️ Pay directly via your online banking with instant transfer from Klarna .

• no registration required
• direct debit from your bank account.
• fast processing of your order

✔️ Redeem gift vouchers or discount codes?

• Simply enter the code in the checkout field.
• The amount will be deducted automatically.
• Redeemable on all products (unless otherwise stated).

✔️ If you pay in advance by bank transfer, the invoice amount is paid in advance .

• Transfer the amount to our bank account.
• Your order will be shipped after receipt of payment .
• Bank details and intended purpose are stated in the order confirmation.

Important: The transfer may take 1-3 working days depending on the bank.

✔️ You are welcome to pick up your order directly from our shop in Großmehring and pay conveniently in cash or with an EC card .

Our address:
Junkers-Ring 4, 85098 Großmehring

Opening hours:
Monday to Friday: 9:00 a.m. – 5:30 p.m.